Some of Your Questions

• What duration of treatment do I need?
• What should I expect during my treatment?
• What is the Werx Care cancellation policy?
• Should I bring a towels to the clinic?
• When should I arrive for my services?

What duration of treatment do I need?

After you have had your initial consultation with your clinician and discussed your treatment programme and needs, you clinician will suggest an appropriate follow up treatment time to aid in your recovery. Some conditions will only require specific, specialised treatment, of which will be short in duration, others will need a more slower focused pathway and subsequently a longer duration. Your clinician will give you clear communication for how long you need for your follow up treatment and will book you an appointment at the end of each treatment.

What should I expect during my treatment?

The initial consultation will start with a few questions to understand what has brought you to the clinic.

In discussing your symptoms, the clinician will first ensure that the treatments on offer are the correct therapy for you. Otherwise you may be referred to another health professional for appropriate treatment or for tests or x-rays.

Questions will be about your symptoms and also about your medical history (previous surgery, fractures, sprains, illnesses, treatments and so on).

There may be some questions about your lifestyle (diet, employment, sports and hobbies) if this is relevant to your visit.

The clinician may carry out a physical examination, and you may need to undress to your underwear. If you prefer, you can wear shorts or loose trousers and a thin top.

What is the Werx Care cancellation policy?

We have a 24 hour cancellation policy, which is also a common sense policy. If you miss your appointment, or cancel with less than 24 hours notice, you will be charged at 50% of your appointment, unless there is evidence or common sense to your non-attendance.

Should I bring a towels to the clinic?

We provide towels to help protect your modesty, so all we ask is that your wear the appropriate garments to allow access for an effective treatment to the problematic area.

When should I arrive for my services?

All we ask is that you arrive on time. We offer a great deal of patient privacy and therefore prefer our patients to leave on time before the next patients appointment and so a prompt arrival time would be better than an early arrival time.